If you are a professional in advertising or an aspirant who also loves to keep track of industry happenings through your readings, the phrase social-media is definitely the talk of the moment. It seems to be Aladin’s magic lamp for all marketers who are hoping to rub in some extra audience involvement and engagement using this latest tool.
Blogs, business publications, news – the buzz word in any marketing or strategy plan is – you guessed it right, social media.
But when something begins to become everything, I have a tendency to – Question it!
Can social media capture required attention? Is social media strong enough in one channel, or does it require support of another media channel to achieve the desired effect?
On a quest to find my answers, I planned a small experiment.
The procedure began with a post on my blog. The reason to use a blog was to facilitate measurement of both factors – catch attention and induce engagement. I used a blog provider which gives me free daily statistics of blog visits and also the source website which linked the visitor to my blog.
My lessons in advertising come from my experience, and my learning says that pop culture is one of the best ways to catch attention. I modified slightly, the definition of pop culture and chose a topic that was a top social concern. I blogged a few facts on Swine Flu, pulled off news media. These were purely impersonal figures and none reflected my personal opinion and beliefs. I chose Swine Flu because it was a topic which had the potential to encourage discussion due to the prevalent confusion and fear in recent times. My blog hence became my product, to which I aimed to get attention.
The next obvious step was to get my product injected into social media channels for this attention. The channel was to be an important choice. For the sake of simplicity, I decided to avoid clutter of comparisons that can come from multiple options and concentrated on Facebook and Twitter.
A search on Facebook for Swine Flu related groups brought in many results. I chose the top three, restricted number again for simplicity, and joined each. Applying my knowledge of using strategic content I created an attention-grabbing headline, added a link to my blog and posted it on the discussion wall of each group.
Similarly, I created a Twitter update with the same content and requested my followers to ReTweet (RT) it on their updates. Although I do not have many followers on Twitter, I have some pretty influential followers who RT-ed the link for me. The choice of media channels was hence not unbalanced as far as exposure to my blog’s link on both channels was concerned.
All set and done, it was time to wait and watch.
The results were quite on track to answer my curiosities. Blog provider statistics showed 80 visits since the time of posting links. Discussions ensued on the comments section, some in favor, most against and some negatively critical on my approach to the topic in concern – Swine Flu. I must tell you that my blog is fairly new and before this experiment, on a good day, the number of visits was 1 or 2. Of the 80 visits, 41 came from Facebook group pages, about 20 came from other blogs which linked randomly to my post and the rest from Twitter user links.
I refrained myself from adding another link the next day, to check results in case support is discontinued on these social media channels. My blog visits went down to zero the next day and remained so for another day. I had my answers now.
So here is what I learned. Social media is definitely the answer for anyone looking to get an engaging audience. Also when not being used for promotional purposes, social media can be used as a research tool to gain valuable consumer insights. One of the best aspects of social media is that it provides real-time results for analysis of the impacts of an agency’s efforts in the channel. My concern though is the fact that it is simply not enough to put your brand / product out there and initiate a dialogue. It is equally important for the representing agency or client to keep the conversation going. Not only will this action keep the audience engaged, but will also help build a good brand image. A two way communication will enable the course of a focus group, only in a virtual setting. The only condition which can come in the way of getting authentic feedback is when competition starts playing an unfair game on our established social media platform.
Also necessary for ensured success is to have a supporting media; an integrated media strategy in place to support efforts on either platform, in order to present a veneer with more surface area for the audience to enjoy. The alternatives can be considered from a parallel social media channel/s, or a supporting conventional media or both.
A quest I undertook to find answers for my understanding definitely enhanced my knowledge in a way that could not happen only from readings of industry happenings. I find myself more ready now to get in the agency work zone and apply my formative thinking to create and convert ideas.
For us, who are aspiring to take advertising to another generation, and define a new era for this industry, it is important that we question the norms and seek our own answers. The foundation that we build will shape and create a shining future for this industry we are all so passionate about.
Posted in Uncategorized